Shipping & Returns

Chen H Perez online offers an opportunity to discover the perfect look for all pre-wedding events and special occasions. We guarantee couture quality that is nearly one of a kind.


We offer standard sizing for all Chen H Perez merchandise. Size modifications are not available through our online store.

The only modification possible is length modification. Any custom length can be requested after purchasing by sending an email us directly to [email protected] with the order number in the subject title. Please note an item with a customized length is non-refundable.

For questions concerning sizing, contact [email protected]


  • When your order is placed, Chen H Perez will start producing the item. We do not keep stock and all items are made-to-order. Chen H Perez’s pieces will be shipped within 21 business days after an order is confirmed. 
  • All Chen H Perez’s Jewelry items will ship within 14 business days. Express delivery may vary between 2-7 business days based on the destination country.
  • Shipping inside of Israel will be free of charge when purchased. 
  • for returns / exchange shipping fee inside of Israel, will be the customer responsibility. the customer expenses. 
  • We offer worldwide shipping for all Chen H Perez’s merchandise for a flat rate of $25 per order. We use Israel post for all shipments and returns.
  • All custom fees, taxes, and fees associated with the destination country are paid by the recipient, not Chen H Perez studio. Tax and fees are non-refundable under any circumstance.
  • Once shipped, Chen H Perez studio is not responsible for delays associated with the courier. A shipment notification along with tracking is emailed once an order has been shipped. Orders with multiple items will be shipped together.

We are always happy to assist with questions regarding your order at: [email protected]

It is important to us here at Chen H Perez s to ensure that you ordered the correct size for yourself. Once your order is placed our Chen H Perez’s team will contact you via email for size confirmation within 48 hours. We will either confirm or suggest a different size choice.

Return Policy

If, for any reason, you are not satisfied with your order, you may return an UNUSED item in the same condition as received, with all the original packaging materials and no tags removed for an 80% refund from total item purchase amount.

As all Chen H Perez’s pieces are made to order. The shipping charge is non-refundable.

Any return requests must be sent to [email protected] within 3 days of receiving the shipment. Once your return is approved, you will have to ship the product to this address: Ben Shetach Shimon 6A Tel Aviv Israel, zip code: 6802006.
If any necessary help is needed, contact our team via email.

You will receive a confirmation via email when your return is being processed. 

Chen H Perez studio reserves the right to refuse the return of any merchandise that does not adhere to our policy; such items will not be accepted nor refunded 80% from total purchase amount and will be sent back to the customer at the customer’s expense.

  • All returns must be unused, unworn, undamaged, unwashed, unaltered, and in the same condition in which it was received.
  • All tags must be attached.
  • Item must be returned complete in its original packaging and in one single shipment.
  • Merchandise that has been personalized cannot be refunded, returned.
  • 80% refunds may only be issued in the same form as original payment and price, excluding shipping.
  • Shipping costs, rush fees and taxes are non-refundable.

Cancellation of an order

Cancellation of an order can be made for a full refund within 5 days from the day the order is placed. Any cancellation of an order after 3 days will be subjected to a 20% cancellation fee of the total purchase amount. All questions or concerns about an item need to be made BEFORE placing your order. We are always available to assist with questions or concerns at [email protected] .

Exchange Policy

An item can only be exchanged once for a different size in the same style. Styles are not interchangeable. Once the exchange is made, the sale is final and non-refundable. 

In order exchange size, you must contact us at [email protected] within 3 days of receiving your shipment. Exchange requests received after 3 days will not be valid.  

Once your request for exchange has been approved, the product must be sent physically within 5 days to this address: Ben Shetach Shimon 6A Tel Aviv Israel, zip code: 6802006.      Sending us via email number tracing of return shipment is obligatory, An exchange will no longer be valid for returns that are not physically shipped within those 5  business days.

If any necessary help is needed, contact our team via email.

Exchange of items will be processed once the original item has been received and undergo a quality check by our Chen H Perez’s team. The item received must adhere to our exchange policy for the return to remain valid.

The new item will be shipped with an additional shipping cost of $25 within 2-3 weeks of receiving the returned item.



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